1.Delete it yourself
If you have a SalesTeem AI account, the fastest way is to do it yourself in the platform:
- Delete your whole account and all its data: Settings → Danger Zone → Delete Account.
- Remove Google Calendar access: Businesses → your business → Appointments → Disconnect. You can also remove our access from your Google Account permissions page.
Account deletion permanently removes your personal data from our systems, as described in our Privacy Policy.
2.Send us a request
If you can’t sign in, want only some data removed, or bought through JVZoo and want your details removed, open a ticket in our support portal or email us:
The button opens your email app with the subject Data Removal Request already filled in. If it doesn’t open, email support@salesteemai.com with that subject line. Please include:
- your name;
- the email address on your SalesTeem account or used for your purchase;
- your JVZoo transaction ID, if you bought through JVZoo;
- what you want removed — your whole account, a specific business, conversation data, or something else.
Please don’t send passwords, payment card numbers or other sensitive details. We will never ask for them.
3.How we verify requests
To protect your data from someone else trying to delete or access it, we need to confirm the request comes from the account owner. Usually, sending your request from the email address on the account is enough. If it isn’t — for example, you write from a different address — we may ask you to confirm from the account email, or to answer questions about your account or purchase.
4.What happens next
- We confirm we’ve received your request.
- We verify that it comes from the account owner.
- We delete the data you asked us to remove and email you to confirm.
We respond to data requests within 30 days.
5.What we may need to keep
We may keep a limited record of a purchase or refund where we need it for accounting, tax, fraud-prevention or legal purposes, and a record that your deletion request was completed. Records held by JVZoo, Meta, Telegram or Google are kept under their own policies, and you can ask them directly.
6.If you messaged a business that uses SalesTeem
If you chatted with a business’s assistant on WhatsApp, Telegram or a website and want your messages removed, contact that business first: it decides how its customer data is used. If you can’t reach the business, email us with the business’s name and the phone number or channel you used, and we will help them act on your request.