Privacy Policy

Last updated: September 15, 2026

1. Introduction

Welcome to SalesTeem AI (“we”, “us”, or “our”). We operate the SalesTeem AI platform, an AI-powered WhatsApp sales agent management service accessible at salesteemai.com. This Privacy Policy explains what personal data we collect, how we use it, and what rights you have over your information. By using our platform, you agree to the practices described in this policy.

2. Data We Collect

We collect information you provide directly to us and data generated through your use of the platform:

• Account information: name, email address, business name, phone number, and website URL provided when your account is created or when you update your profile.
• Agent configuration data: agent names, industry settings, personality preferences, product catalogues, and any training documents you upload.
• Conversation data: WhatsApp messages processed through your agents, stored to power AI responses and analytics.
• Connected-account data: if you choose to connect a calendar (Google Calendar or Calendly) to a business, the access credentials and connected account email needed to run that integration. See section 5 for how we handle Google user data.
• Usage data: log data, feature interactions, and analytics events collected automatically when you use the platform.

3. Cookies We Use

We use only essential and functional cookies — we do not use advertising or tracking cookies.

4. Third-Party Services

We share data with the following trusted third parties only as necessary to operate the platform:

• Google Calendar — optional; if you connect it, booked appointments are added to your calendar as events. See section 5 for exactly what we access and how it is protected.
• Amazon Web Services (S3) — used to store product images you upload to the platform.
• AI Provider — your agent's product data and conversation context are processed by our AI provider to generate responses. Their privacy policy applies to data sent for processing.
• Meta (WhatsApp Business API) — messages are exchanged via Meta's Graph API. Meta's terms and privacy policy govern WhatsApp message processing.

5. Google User Data

Connecting Google Calendar is optional. If you connect it to a business, we ask for access to your Google account through Google's own sign-in screen, and we use that access only to add booked appointments to your calendar.

What we access

• Calendar events (calendar.events) — so we can create events on your Google Calendar.
• Your Google account email (userinfo.email) — so we can show you which Google account is connected.

How we use it

When a customer books an appointment through one of your agents, we create an event on your connected calendar. The event contains the appointment title, its start and end time, the customer's name, and any notes added at booking. We only create events: we do not read, change or delete the existing events on your calendar, and we do not access any other Google service.

How we store and protect it

The access and refresh tokens Google issues are encrypted before they are stored, and are used only by our servers to create calendar events. We store the connected account email alongside your business so you can see which account is linked.

What we never do with it

• We do not sell Google user data or share it with third parties.
• We do not use it for advertising, including personalised or retargeted ads.
• We do not send it to our AI provider, and we do not use it to develop, improve or train AI or machine-learning models.
• Our staff do not read it unless you ask us to (for example, when you ask support to troubleshoot your connection), it is needed for security reasons such as investigating abuse, or the law requires it.

Disconnecting and deletion

You can disconnect Google Calendar at any time from Businesses → your business → Appointments → Disconnect. When you disconnect, or delete your account, we delete the stored tokens and the connected email. Events we already created stay in your Google Calendar because they belong to you, and you can delete them there. You can also remove our access directly from your Google Account permissions page.

6. Data Retention

We retain your account data and agent configuration for as long as your account is active. Session cookies expire automatically per their set duration. Conversation logs are retained to support analytics and AI response quality. Calendar connection credentials are kept only while the calendar is connected. You may request deletion of your account and all associated data at any time via Settings → Danger Zone → Delete Account. Upon deletion, your personal data is permanently removed from our systems.

7. Your Rights

Under GDPR and applicable data protection laws, you have the following rights:

• Right to access — request a copy of the personal data we hold about you.
• Right to rectification — update your profile information at any time in Settings.
• Right to erasure — delete your account and all data via Settings → Danger Zone.
• Right to restrict processing — contact us to limit how we use your data.
• Right to data portability — request an export of your data by contacting us.
• Right to withdraw consent — you may withdraw cookie consent at any time by clearing your browser's local storage, and withdraw Google Calendar access at any time by disconnecting it (see section 5).

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at support@salesteemai.com. We will respond within 30 days.

SalesTeem AI is operated by the SalesTeem AI team. This policy may be updated from time to time; the “Last updated” date above reflects the most recent revision.